GREAT GARDEN GAMES

TERMS & CONDITIONS

Statutory Rights:

All statements, guarantees or warranties in our terms of trading are additional to and do not affect your statutory rights.

Guarantees:

All items supplied are covered by the manufacturers own warranty. All current and future legislation in respect of goods will be met by Great Garden Games.

Ordering:

We welcome orders from personal callers, by post, phone, email and on-line. You will be notified if goods are subject to delivery delays. We reserve the right to seek independent verification of your stated particulars prior to shipping. 

Privacy Policy:

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not email you beyond the communications required to process your order, or to reply to specific queries from you. We will never pass any information about you on to a third party.

The type of information we will collect about you includes:

Your Name, address, telephone number, email address & payment details.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or collect it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

If you have any questions/comments about privacy, you should email us.

Payment:

We accept the following credit cards: Visa, Mastercard, Switch. Cheques  should be made out to Balmoral Group.

Address: 171 Wycombe Lane, Wooburn Green, Bucks, HP10 0HL   Tel: 01628 532562

Sales & Returns:

Goods are offered subject to being unsold. Non-availability will be advised with suggestions for a suitable alternative.

All goods remain the property of Great Garden Games until paid for in full.

Prices and specification are subject to change without notice. Prices may depend on currency fluctuation. Any price change will be advised prior to charging.

In accordance with the consumer protection 'Distance Selling' regulations, you have the right to a cooling off period. Goods may be returned to Great Garden Games from the day the contract is concluded (when you submit your order) until 7 working days after the good has been received by you. All returns are at the senders cost and risk, we strongly recommend that you use registered mail or equivalent and take insurance to cover yourself. The refund will take place within 30 days of the cancellation.

Errors and omissions excepted.

Complaints:

Our system for handling complaints is as follows:

Fair:

Our overriding concern will be to achieve your entire satisfaction

Confidential:

No part of your complaint will be divulged to 3rd parties.

Effective:

We do our best to resolve the issue quickly..

Speedy:

We will acknowledge your complaint within 5 working days, providing you with a realistic estimate of the likely time scale.

Informative:

We will keep you fully informed of progress. Any suggestions to help us improve any aspect of our service are always welcome.

© Great Garden Games 2004